New Account Set-up
The new Service Policy Form can be downloaded below. The form can be printed, signed, and submitted to our office.
New Home Construction
To establish an account in your name for a newly constructed home, a security deposit, connection fee and plumbing inspection fee will be required based on the volume of water needed for service. In addition, your service request will be evaluated to determine the cost associated with a road bore if required. All or some of these cost issues may affect the initial cost of establishing service.
Reconnects
To re-establish service, a “Water Service & Easement and Agreement” must be signed This agreement requires connection fees of the minimum monthly water bill per month up to a maximum of 10 months of inactivity, plus a $35.00 service charge and all applicable security deposits.
Reconnects (by non-original account holder)
To re-establish service, a “Water Service & Easement and Agreement” must be signed. This agreement requires connection fees of the minimum monthly water bill up to a maximum of 10 months of inactivity, plus a $35.00 service charge and all applicable security deposits.
Note: To insure debt service repayment and maintain all loan and/or grant requirements, minimum water charges must be collected on every meter in our service system. Only those meters with “Disconnect Agreements” signed by the property owners are exempt.
For anyone considering a Disconnect/Reconnect Agreement, this can be cost effective only if you plan to keep the meter out of service for more than twelve months.
Rental Properties
If you rent your home, your fees will include the security deposit of $100.00 and the $30.00 transfer fee. However, owners of rental properties are also required to keep a meter deposit on account.; This Community Water System policy on rental properties enables us to revert billing back to the owner if the renter moves away. Transfer fees apply.
Disconnect Reconnect Policies
With the number of rental and seasonal properties served by CWS and the excessive amount of time and expense created by dealing with countless ‘disconnects’ and ‘reconnects ,’ special policies were necessary.
Disconnects
Any property can elect to discontinue water service to their property by signing a “Disconnect Agreement”. Once this agreement is signed and all the balances due are paid, security deposits are refunded, service is discontinued and the account is made inactive.
Non-Payment Policy
All bills are mailed the last working day of each month. Payments must arrive in our office by 3:00PM on the 15th, or penalties will be added. (Post marks do not excuse late payments).
Customers with past-due accounts will be sent a disconnect notice the next morning. These notices state that the bill must be paid by the 3rdday of the following month or service will stop. If service is disconnected, the total bill plus a $35.00 service charge to restore service is required. If service is restored after 3:00PM, on weekends or holidays, the service charge is increased to $70.00. If a service person visits a home for collection purposes and no one is there, water will be disconnected at the meter. If the bill is not paid within three days of that visit, the meter will be pulled, and additional charges will apply when the service is reconnected.