Community Water Offices are Closed to the Public
Beginning March 30th, Community Water System will close its facility to the general public until further notice. Due to the local spread of COVID19/Corona virus in the Greers Ferry area, it is necessary to implement an additional measure of protection for our Employees. It is critical that we protect our staff so we can continue to provide safe and reliable drinking water to all our water users, especially during this troubling time.
Our office will continue to take calls regarding billing and any other water service-related issues. We do ask for your patience during this time as we are operating in emergency mode and provide essential services only. Any non-emergency requests for service are being postponed at this time.
Payments can still be taken through the following processes:
- Mail service
- Toll free 24-hour automated phone system: 844-203-6549
- Downloading our Smarthub app on a smartphone or smart device.
- Community Water’s website: www.cwswater.org
- The after-hours drop box outside our office gate system
- Calling our offices at 800-234-2971 or 501-825-7294
Again, please be patient with our systems during this time of crisis.
Community Water System Walk-in Lobby Closed!
Community Water System has closed the front office lobby to reduce possible face to face exposure of the COVID-19 virus. CWS will continue to serve our customers through our drive thru at this time. We ask all our customer’s to please use our automated toll-free phone number (1-844-203-6549) or our website and smart device applications to make payments. Please feel free to call during our office hours to get assistance with paying your bill over the phone, website or smart device.
Dear CWS Water Users:
The safety and well being of our employees and water users is paramount. As part of that commitment, we want to share with you our current stance and plans as it relates to the Coronavirus/ COVID-19. I can assure you CWS is monitoring the situation continuously and following the recommendations outlined by the Centers for Disease Control (CDC), Environmental Protection Agency (EPA) and the Arkansas Department of Health (ADH). Additionally, CWS management have held ongoing and frequent conversations, assessing the progression of COVID-19, reviewing current practices and making modifications where necessary based on the recommendations from the CDC and other agencies.
During this COVID-19 outbreak, it is important that we error on the side of caution to protect our employees. We need healthy employees to maintain critical operations and the vital service of providing safe, reliable and high-quality drinking water.
The following actions are being taken for the next 30 days: • Limit unnecessary person to person contact • Cancelled or postponed travel of employees to conferences/ large meetings • Deny entry of unscheduled vendors or other persons • Make changes to staffing schedules and staffing levels as conditions warrant • Systems in place to maximize remote operations • Developed a tier system of response based on the spread of disease
Since this is a very dynamic situation, we will keep everyone up to date as conditions change. The priority at this time is to keep CWS employees safe so that we consistently provide safe, reliable and high-quality drinking water to our users.
If you have any questions, please don’t hesitate to contact CWS at 501-825-7294.