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Leak Adjustment Policy

The Leak Adjustment Policy Form can be downloaded hereThe form can then be printed, signed, and submitted to our office.

EFFECTIVE DATE: JANUARY 1, 2006

REVISED ON: March 19, 2007

I. Purpose

The purpose of the Leak Adjustment Policy is to give customers monetary relief from excessively high water usage as the result of a plumbing failure in their home or business.

II. Policy

One leak adjustment in a lifetime will be allowed for each customer per meter location. The adjustment will only be given for one billing period and must be requested within 6 months of the alleged leak.

III. Leak Adjustment Calculation

  • ¾ inch meter Adjustment will be the average of the previous three (3) months billed gallons multiplied by a factor of two (2).

  • 1 inch meter Adjustment will be the average of the previous three (3) months billed gallons multiplied by a factor of three (3).

  • 1½ inch meter Adjustment will be the average of the previous three (3) months billed gallons multiplied by a factor of four (4).

  • 2 inch meter Adjustment will be the average of the previous three (3) months billed gallons multiplied by a factor of six (6).